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The Toolkit provides information on how to collect and
analyse good practice examples and case studies.
Also, there are examples of guidelines and frameworks
on how to write up a case study which includes a gender perspective.

1. Indicators of good practice: developing criteria; who to involve; how to incorporate
criteria into the collection of data
2. Indicators of success: developing and measuring criteria; how to measure them, by
who
3. Indicators of replicability: identifying circumstances under which particular
strategies to be successfully replicated; how to measure them; by who

EXAMPLE 1:
Framework for Case Studies on Women's Groups Involvement in Tourism
Planning and Management at the Local / Sub-National Level
Taken from:
UNED-UK, 1999: Gender & Tourism. Employment and Participation of Women in Tourism.
Report Prepared for the UN Commission on Sustainable Development 7th Session, April 1999.
Purpose: The purpose of collecting the case studies
from around the world is to share ideas, strategies and experiences. Case studies shall
serve as models to be replicated and learned from elsewhere. They need to include all
relevant information about strategies, experiences, obstacles and how to overcome them to
ensure replicability. Community participation at the local / sub-national level is the
starting point and focus of the case studies - involvement in planning, decision-making,
implementation, monitoring and evaluation. However, the special focus is of course the
gender responsiveness of the process, which means in particular improving participation,
involvement of and benefits for women. It has to be made clear why and how a gender
perspective was brought into the process and what have been the benefits, obstacles and
lessons learnt.
Terminology: We use the term PROJECT
referring to community based tourism strategies, initiatives, activities etc. involving
women / women's groups at the local / sub-national level.)
Note: These guidelines do not exhaustively cover the issues
that may arise. Case study authors may therefore include in their case study report
information that is not necessarily covered by these guidelines as long as it is relevant
and within the context provided below.
Note: This framework has been developed drawing largely upon
guidelines for case study / good practices authors by SCP (Sustainable Cities Programme of
UNEP & UNCHS), UNEP (Best Practices Programme), as well as UNDP (Gender in Development
Programme)
TITLE
Choose a short and illustrative title for your case study, mentioning
the area / community where it is located.
AUTHOR(S)
Single authors should be based in the area or community the case study
is covering and/or be involved with the project and be a member of the community.
Co-authoring with a community / project member should be the preferred strategy in cases
where one author (eg the initial contact person) is not a member of the community
concerned.
ABSTRACT
Please provide a summary of about 200 words.
PART 1: INTRODUCTION
Background information about
 | the area and the community where the project is located
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 | the tourism activities in the area / community (eg number of
tourists, resorts, hotels, employees in formal & informal sectors etc.), if possible
acknowledging the diversity of activities in the area / community
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 | the major players / stakeholders in these activities
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 | how the project relates to gender: highlight the differences in how
women and men relate to, use, have access to and control tourism planning and management
in the area / community; how women and men are affected in relation to the project. This
is also related to the different activities of women and men, in fulfillment of their
socially assigned roles.
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PART 2: KEY OBJECTIVES OF THE PROJECT
Describe the key objective(s) of the project indicating how they relate
to:
 | equity, in terms of equal distribution of benefits and costs with the
full participation of women and men
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 | efficiency, in terms of optimum utilisation of scarce resources
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 | sustainability so that future needs are not compromised by present
demands.
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PART 3: EXPERIENCES WITH A GENDER RESPONSIVE PROCESS IN
PLANNING AND IMPLEMENTING THE PROJECT
(Part 3 is a description of the project's experience in incorporating
gender roles needs (ie gender responsiveness) in the stage of planning, strategy
formulation, implementation, monitoring and/or evaluation. The project may encompass
gender responsiveness in all the stages or just a few of them. It may be a community /
area / resort wide process or it may deal with a particular element of tourism planning
and management or a particular geographic area. The experience should be of practical
value. The section should pay attention to the following points, amongst others:)
How information and expertise was improved, for example by:
 | collecting and storing data in a gender disaggregated manner
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 | involving all stakeholders, taking into account possibilities for
competing or conflicting interests / priorities of women and men within stakeholder
groups, and recognising women's groups as stakeholders
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 | setting project priorities in a participatory manner and taking into
consideration how the project impacts on women and men
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 | tapping expertise that was not previously utilised, including that of
stakeholders - women and men.
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How community based tourism strategies / intitiatives were improved by
involving women (as well as men) in decision-making, for example by:
 | addressing the goals of the project by clarifying how issue-specific
policy options affect women and men
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 | considering implementation options that maximize people's
participation and all available resources, bearing in mind the different roles and needs
of women and men and the gendered access to and control of resources
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 | involving all the stakeholders in strategy building (eg how you
worked with NGOs, local / national government, tourism boards, industry, trade unions,
donors, researchers, etc.).
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How implementation of community based tourism strategies / intitiatives
was made more effective, for example by:
 | utilizing the full range of implementation capabilities, eg utilizing
untapped human resources - women and men
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 | using a participatory and consultative mechanism to agree on action
plans for implementation.
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How gender responsiveness in the process (whole or part of) was
institutionalised, for example by:
 | building capacities for gender sensitivity / responsiveness
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 | incorporating gender responsiveness and sensitivity measures in the
institutionalisation of broad-based participatory approaches to decision-making including
problem identification, priority setting, conflict resolution, strategy building, action
planning and implementation
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 | continuously monitoring, evaluating and adjusting the process to
respond to gender roles and needs
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 | incorporating gender responsiveness indicators.
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How your project mobilized and used resources in a focussed way to
effect changes in tourism planning and management, for example by:
 | utilizing special opportunities such as radical change in policy or
political structure
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 | promoting networking between communities / areas and between
community groups, eg women's groups, in order to share experiences and/or swap expertise
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 | making strategic use of external support, particularly in the area of
gender.
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PART 4: ASSESSING EXPERIENCES: LESSONS FOR THE FUTURE
(The local experience(s) described in Part 3 are further assessed to
identify and understand the factors and approaches which promoted - or inhibited -
success. This part aims at understanding the things that made the project work better and
more effectively, and the things which held it back and limited its effectiveness. The
documentation of lessons learned should be restricted to those that relate to gender
responsiveness. The details may vary from one case study to another but all should try to
deal with the following points:)
CHANGES COMPARED TO PREVIOUS EXPERIENCES
In what ways was the project as shown in the case study different from
previous experiences or situations in the community / area? What changes were a result of
the project and which were due to events or forces outside the project? Which changes were
deliberately introduced and which evolved independently? You may look at changes in
relation to:
 | the range of actors or stakeholders involved (disaggregated by
gender) and the nature of involvement
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 | the methods and procedures for public participation
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 | the formal structure of institutions and administrative arrangements
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 | interaction / collaboration between the different stakeholders (eg
between community / women's groups and government or tourism industry)
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 | the relationship with broader national or regional policies and
programmes
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 | the nature and use of information and/or expertise
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FACTORS WHICH INFLUENCED THE OUTCOME OF THE PROCESS
Were the objectives or your project achieved? What factors explain the
way the community based tourism strategy / initiative worked out in practice? What factors
influenced the outcome of your initiative over-all, and with respect to which particular
aspects? To what degree are these factors amenable to control and modification, and how?
All of the relevant factors should be explored, both the positive and the negative, so
that the dynamics of the process can be properly understood. This will require looking at
factors such as:
 | sustainable political support
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 | dealing with opposition, eg struggles working with bodies which have
a vested interest in the tourism activities
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 | degree of simplicity or complexity of the process
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 | new sources and/or use of information
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 | gender training, sensitization education and awareness
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 | attitudes and understanding of the principal actors
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 | the roles of community groups, NGOs, women's groups and other key
players
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 | financial incentives and clear understanding of potential benefits
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 | the impact and influence of external development assistance and
support
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LESSONS TO BE LEARNED AND RECOMMENDATIONS TO BE MADE
Based on the analysis, what are the important general points to be made
- the lessons to be learned - additional to those discussed above? Lessons learned should
relate to the gender responsiveness of the project. In particular, what can be said in
relation to:
 | replicability - the potential for repeating successes in other
communities, areas, regions, countries?
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 | requirements for insitutional capacity building and strengthening to
incorporate the success factors of the project
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 | requirements of capacity building for the various stakeholders
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 | requirements for further research
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 | any significant changes in strategy proposed, based on the experience
of documenting the case study.
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THE COMPLETE CASE STUDY SHOULD BE A DOCUMENT OF NO MORE THAN 10 PAGES.
ANNEXES: Any statistics, tables, graphs, maps, charts and other such
materials should be included only as an annex. The quantity of such material should be
kept at a minimum necessary to support key points in the text. HOWEVER: If possible,
please send us PHOTOGRAPHS or other graphic material which can be used to illustrate the
project.
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